911 DIVISION CHIEF
1241 Helen Highway
Cleveland, Georgia 30528
9-1-1 Communications - is responsible for receiving emergency and non-emergency calls for service and dispatching the appropriate first responders including Sheriff’s Office, Police Departments, Fire Services, Emergency Medical Services, and Animal Control.
Properly Displaying 911 Addresses
Properly displaying a 911 address ensures emergency and law enforcement personal can quickly and efficiently find a domicile. Failure to properly display and maintain 911 addresses may result in increased response times. Please use the following guidelines when displaying an address:
Residences, Townhouses, and Businesses
- Numbers may be affixed to the mailbox, structure, or above ground.
- Numbers must be 4 inches, reflective, and have a contrasting background.
- Numbers must be visible from both sides of the street or road.
Industrial and Commercial Structures
- Numbers must be no less than 6 inches for local highways
- Numbers must be 8 inches for state highways
What is 9-1-1?
Nine-one-one is the number most people in the U.S. and some in International countries call to get help in a police, fire or medical emergency. In some places, you may be able to be connected with Poison Control by calling 9-1-1, but you should check with local officials in your area to make sure. A 9-1-1 call goes over dedicated networks to the appropriate 9-1-1 answering point (PSAP) for the caller's location, and trained personnel then send the emergency help needed.
Nine-one-one (9-1-1) is only to be used in emergency situations. An emergency is any situation that requires immediate assistance from the police/sheriff, the fire department or an ambulance. If you are ever in doubt of whether a situation is an emergency you should call 9-1-1. It's better to be safe and let the 9-1-1 call taker determine if you need emergency assistance.
Do not call 9-1-1:
- for information
- for directory assistance
- when you're bored and just want to talk
- for paying traffic tickets
- for your pet
- as a prank
If you call 9-1-1 by mistake, do not hang up. Tell the call taker what happened so they know there really isn't an emergency.