Contact Us

1241 Helen Highway
Suite 100
Cleveland, Georgia 30528

Non-Emergency: 706-865-0911
Fax: 706-219-3084



911 Communications

9-1-1 Communications - is responsible for receiving emergency and non-emergency calls for service and dispatching the appropriate first responders including Sheriff’s Office, Police Departments, Fire Services, Emergency Medical Services, and Animal Control.

Properly Displaying 911 Addresses

Properly displaying a 911 address ensures emergency and law enforcement personal can quickly and efficiently find a domicile. Failure to properly display and maintain 911 addresses may result in increased response times. Please use the following guidelines when displaying an address:

Residences, Townhouses, and Businesses

  • Numbers may be affixed to the mailbox, structure, or above ground.
  • Numbers must be 4 inches, reflective, and have a contrasting background.
  • Numbers must be visible from both sides of the street or road.

Industrial and Commercial Structures

  • Numbers must be no less than 6 inches for local highways
  • Numbers must be 8 inches for state highways

What is 9-1-1?

Nine-one-one is the number most people in the U.S. and some in International countries call to get help in a police, fire or medical emergency. In some places, you may be able to be connected with Poison Control by calling 9-1-1, but you should check with local officials in your area to make sure. A 9-1-1 call goes over dedicated networks to the appropriate 9-1-1 answering point (PSAP) for the caller's location, and trained personnel then send the emergency help needed.

When should you use 9-1-1?

Nine-one-one (9-1-1) is only to be used in emergency situations. An emergency is any situation that requires immediate assistance from the police/sheriff, the fire department or an ambulance. If you are ever in doubt of whether a situation is an emergency you should call 9-1-1. It's better to be safe and let the 9-1-1 call taker determine if you need emergency assistance.

Do not call 9-1-1:

  • for information
  • for directory assistance
  • when you're bored and just want to talk
  • for paying traffic tickets
  • for your pet
  • as a prank

If you call 9-1-1 by mistake, do not hang up. Tell the call taker what happened so they know there really isn't an emergency.